FAQ

CSP refers to “customer service point” which is also termed as Bank Mitra. This concept was introduced under PPP (Public Private Partnership) where Bank Mitra or CSP or Business correspondence work as an agent or representative of the bank. They are appointed to provide banking services like account opening, cash deposit, cash withdrawal etc. They help villagers in a banking transaction.

Creating awareness about banking products like saving account, FD, loan etc.

Giving advice to villager how to save money and how to manage loans. Responsibility to identify potential customer. KYC verification of customer. Filling of application and other banking formalities. Opening no frill account and other accounts from time to time. Collection and payment of the small amount of deposits like minimum amount nil and maximum amount INR2000 per transaction. Small value remittance service. Cross-selling of other financial products like insurance, pension etc

To become CSP agent, you can apply online through our website. Select the applied bank and fill the required details. We will forward your application to operation department for verification and validation. Once the validation is done, we will notify you by email, SMS or call.

After processing application, you will receive code and ID number.

Any firm, organization, and individual can become CSP agent. They can be NGOs under societies or trust act.Post officeRegistered bank employeeRetired government officerEx-servicemenAgents of small saving schemes or insurance companyIndividual Kirana/ medical or fair price shopMicrofinance institutionVillage knowledge centreKrishi Vigyan KendraPanchayatSelf-help groups linked to NBFCsOnly those individuals are not permitted by bank those who are operating common service centers as BC.

1. A computer or laptop

2. Must have internet connectivity via modem, broadband or dongle.

3. Printer along with scanner

4. Office space minimum area 100 sq. ft.